Shipping policy

Last updated: 29th of August, 2025

At Bailee Swim, we aim to get your order to you as quickly and safely as possible. Please read the details below about our shipping process, estimated delivery times, and international shipping.

1. Order Processing

  • Orders are typically processed within 1–2 business days of receipt (Monday–Friday, excluding public holidays).

  • You will receive a confirmation email once your order is received, and a shipping confirmation email with tracking details once it has been dispatched.

2. Domestic Shipping (Australia)

  • We use reliable carriers such as Australia Post to deliver within Australia.

  • Estimated delivery times:

    • Metro areas: 2–5 business days

    • Regional areas: 3–10 business days

  • Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or events outside our control.

3. International Shipping

  • We ship worldwide (please check checkout for available countries).

  • International delivery times vary depending on the destination and customs processing. Typical delivery: 7–21 business days.

  • You are responsible for any import duties, taxes, or customs fees imposed by your country.

4. Shipping Costs

  • Shipping costs are calculated at checkout and are based on weight, destination, and shipping method.

  • Free shipping promotions may apply as advertised on the website.

5. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email.

  • Please allow 24 hours for tracking information to update.

6. Lost or Delayed Items

  • We are not responsible for lost or delayed packages once they are with the carrier.

  • If your tracking shows a delay, please contact the carrier first. If the item is confirmed lost, contact us at info.baileeswim@gmail.com and we will assist.

7. Incorrect Shipping Information

  • Please ensure your shipping details are correct at the time of purchase.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.