Shipping policy

At Bailee Swim, we aim to get your order to you as quickly and safely as possible. Please read the details below about our shipping process, estimated delivery times, and international shipping.

1. Order Processing

• Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).
• You'll receive a confirmation email once your order is placed, and a shipping confirmation with tracking once it's dispatched.

2. Domestic Shipping (Australia)

• We deliver Australia-wide via reliable carriers such as Australia Post.
• Estimated delivery times: Metro 2–5 business days · Regional 3–10 business days.
• Free express shipping on all Australian orders over $150.
• Delivery times are estimates only and not guaranteed. We're not responsible for delays caused by carriers, weather, or events outside our control.

3. International Shipping

• We ship worldwide (available countries shown at checkout).
• International delivery times vary by destination and customs: typically 7–21 business days.
• You are responsible for any import duties, taxes, or customs fees charged by your country.

4. Shipping Costs

• Your exact shipping cost and estimated arrival date are calculated at checkout, based on weight, destination, and the method you choose.

5. Tracking Your Order

• Once dispatched, you'll receive a tracking number by email. Please allow 24 hours for tracking to update.

6. Lost or Delayed Items

• We're not responsible for lost or delayed packages once they're with the carrier.
• If tracking shows a delay, please contact the carrier first. If the item is confirmed lost, email returns.baileeswim@gmail.com and we'll assist.

7. Incorrect Shipping Information

• Please ensure your shipping details are correct at checkout. We're not responsible for orders sent to an incorrect address provided by the customer. For any issues, email returns.baileeswim@gmail.com.